People often become frustrated with their internet service provider. They may be dealing with a slow or unreliable connection. Furthermore, prices continue to go up on these services. Problems such as these may lead a person to search for a new ISP. They wonder if now is the time to do so. Certain signs indicate it would be better to make the switch sooner rather than later.
Slow and Unreliable Speeds
Look for a new ISP when web pages take forever to load, videos keep buffering, and games lag. Internet service providers advertise a speed, but that doesn’t mean subscribers will achieve that speed. Network congestion, poor customer service, and outdated infrastructure can lead to these issues. Users should run speed tests regularly to see if their actual speeds match the advertised speeds. Learn whether the ISP throttles speeds during periods of heavy usage, and ask service providers about their service guarantees. If a provider doesn’t offer a service guarantee, it’s best to look elsewhere.
Frequent Outages
Frequent outages are another sign that it is time for a new internet service provider. How often do these outages occur? The provider should alert users to any service issues and resolve them as quickly as possible. When a person has to troubleshoot or reset their modem constantly, they need a more reliable provider.
Poor Customer Service
Internet service providers should be ready and willing to help customers when problems arise. If the internet service provider isn’t helpful or it takes forever to reach somebody, the provider isn’t prioritizing customer satisfaction. A service representative should be easy to reach and able to resolve problems quickly and effectively. If billing errors and contract disputes are ongoing, it’s time to make a switch.
High Prices
Prices are rising everywhere. Internet service is less expensive than it was when it first became popular, but people feel as if they are paying more and more for the same poor service. It’s frustrating when a person opens their internet service provider bill and finds that the price is going up without the company increasing service. While these companies are in business to make a profit, they can’t do so at the expense of the consumer. Shop around to see if a better deal can be obtained.
Outdated Technology
Very few people use dial-up service today, but it does still exist. Times are changing, however, and many people are making the switch to fiber internet to benefit from the lightning-fast speeds. When an internet service provider continues to use outdated equipment or only offers a few service options, consumers aren’t getting the best experience. Research other providers to see what they are offering and if the prices are similar. If they are, it is time to make a switch.
Data Caps and Throttling
Some providers still throttle speeds when a consumer reaches a specific amount of usage. People who stream content or work from home might find their services throttled rapidly each month. Pay attention to the connection. If it appears to slow at the end of the month, the service is likely being throttled. Find a provider that offers unlimited data to eliminate this issue.
Finding a better provider does not have to be challenging. Compare the options in your area and read our customer reviews of each provider. See if any companies are offering promotions, but be sure to ask about hidden fees. Before making the switch, take one last step. Reach out to the customer service department of the provider being considered to assess its responsiveness and whether it can resolve issues quickly. The Internet should make a person’s life easier. If it doesn’t, it’s time to look for a new provider.